Return & Exchange Policy
Last updated: July 2025
Every Miniguri figurine is custom-made specifically for you — hand-crafted to order based on the photos and details you provide. Because of this, all orders are final sale and cannot be returned or exchanged under normal circumstances.
That said, we stand behind the quality of our work. If something goes wrong on our end, we will always make it right.
Order Cancellation
You have a 2-hour grace period after placing your order to cancel or make modifications — completely free of charge.
After this window, production may have already begun. Cancellations requested after 2 hours will incur a 30% service fee to cover materials and labour costs already invested.
To cancel or modify your order, please contact us immediately at hello@miniguri.com with your order number.
30-Day Quality Guarantee
We take pride in every figurine we create. If your order arrives with any of the following issues within 30 days of delivery, we will make it right:
- You received the wrong item
- Manufacturing defects (structural damage, missing parts, print errors)
- Damage caused during shipping
For eligible issues, you can choose between:
Free Remake
We'll reproduce your figurine at no additional cost.
Full Refund
A full refund of your order total.
Non-Refundable Situations
Because our figurines are handcrafted and custom-made, the following situations are not eligible for refunds or remakes:
- Change of mind after the 2-hour cancellation window
- Subjective concerns about likeness — our artists work from the photos provided, and results may vary based on photo quality
- Minor variations in colour or fine detail that are natural to the hand-painting and 3D printing process
- Dissatisfaction with choices made at the time of order (pose, size, style)
We strongly recommend reviewing your photo, pose, size, and style selections carefully before completing your order.
Reporting Shipping Damage
If your figurine arrives physically damaged due to shipping, you must report it within 48 hours of delivery.
Your report must include:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging (to confirm shipping damage)
Claims submitted without photographic evidence or after the 48-hour window may not be eligible for resolution.
Refund Processing Times
Once a refund is approved, please allow the following timeframes:
PayPal
3–5 business days
Credit / Debit Card
5–10 business days (varies by bank)
Need Help With Your Order?
Always contact our support team before initiating any return or claim. We'll guide you through the process and find the best solution.